RESPONSIBILITIES:
• Ensure that all required learner information is accurately captured by the Employer/ Training Provider on the indicium and QMR database.
• Draw reports from the database when requested and update report formats when required.
• Keep an up-to-date document register of QMRs received and submitted.
• Verify the achievements of learners as per the NQF qualification standards.
• Ensure that all relevant CETA registers and regulatory reports are compiled on time.
• Liaise with stakeholders and provide advocacy on required information for capturing.
• Ensure the upload of required learner documents to the system as required.
• Respond to routine queries and escalate higher-level requests to the relevant staff in the business unit as required.
• Support the development of high-quality templates and tools to assist with the effective management of and continuous improvement within the business unit’s process efficiencies.
• Provide support on the CETA’s special projects, campaigns, and events.
• Contribute to data integrity and ensure that all learner information is treated with confidentiality as per the Protection of Personal Information Act requirements.
• Assist with the coordination and compilation of reports for the business unit for review and submission.
• Assist in capacity building programmes on the use of the learner database in the various business units and provincial offices.
• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
• Support and provide evidence to all internal and external audit requirements.
• Maintain quality risk management standards in line with relevant requirements.
• Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
• Adhere to all relevant laws, policies, and Standard Operating Procedures throughout the organisation.
• Maintain electronic filing and category system for the Provincial Learning Programmes.
• Ensure that a reliable paper trail exists for all data.
• Ensure the effective and efficient management of document flows and the retrieving and archiving of information in a confidential manner.
• Prepare non-routine and routine correspondence and proofread relevant documents before circulation.
• Build and maintain relationships with all CETA officers, for the purposes of expectations management and knowledge sharing.
• Provide excellent customer service to CETA internal and external stakeholders.
• Attend and address all stakeholder queries timeously and effectively.
• Provide guidance to stakeholders, employers and training providers regarding the online learner registration and other requirements.
• Provide advocacy on matters related to data management to make informed decisions.
• Implement timeous communication on progress and challenges in achieving the tactical work plans to impact stakeholders.
DESIRED SKILLS, EXPERIENCE AND COMPETENCIES
• NQF Level 4 /Matric or equivalent
• 1 years related experience in Data Capturing will be an added advantage-Operational.
The following Attributes are necessary to succeed in this role:
• Punctual, self-discipline and a motivated team player.
• Ethical consciousness and conduct in all dealings with the matters of CETA.
• Emotionally intelligent and communicates well across all levels.
• Analytical and pay attention to detail.
• Deadline driven.
• Adaptable and problem-solver.
• Excellent negotiation and organising skills.
• Innovative and creative self-starter.
• Ability to work with difficult individuals.