Job Description
- The Dashboard Controller accurately assigns, monitors and manages customer orders right through to completion whilst meeting customer SLA.
- Execute orders excellently by ensuring that fulfilment is managed daily using the appropriate Order
- Management Platform.
- Manage Stock Handler productivity(picking and packing) through to completion.
- Monitor hourly and daily picking and packing tasks, address poor performance and inefficiencies withing the process.
- Manage all excptions and out of stock items for all Order Management Platforms
- Adhere to the returns policy for all order types
- Adhere to the customer non collection process for all order types
- Adhere to the reverse pick process
- Ensure risk factors are minimized with the storage of partially picked and incomplete orders.
- Manage High Risk and all other applicable registers are completed and reconciled daily as per the Company Process.
- Complete and communicate the demand plan for all orders to the Delivery Coordinator.
- Report to call centre on customer complaints and ensure in store issues are resolved to minimise customer compaints.
- Adhere to the First in First Out principle.
- Report suspicious occurrences or people to management and security personnel
- Ensure all risk factors are managed at the picking, packing, and validation areas.
- Continuous managment of aging orders through back-shopping
- Plan and prioritize, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change.
Requirements
- Matric with relevant retail admin certificates
- Experience as Dashboard Controller
- 1-2 years experience in Retail Administration.
- order management
- fulfilment optimization
- customer service
- shrinkage and breakage control
- Teamwork
- 1 to 2 years
- Grade 12 / Matric