Cx Analyst Contract | HR Genie

Our Client a global tech firm is seeking a CX Analyst to join their team in Randburg on a contract basis. They offer stability, growth, exposure, Competitive rates and a great working environment.
As a CX Analyst, you’ll analyze the business and customer data to identify areas of improvement. Responsible for designing new ways for customers and make sure that we’re delivering on expectations. You’ll be working in close collaboration with other members of the team who are responsible for our Customer Experience Strategy (CES). The CES is an ongoing process where we review what works well, what needs improvement and how we can improve it all together.

Requirements

• 8 years in Customer Experience Design (for process engineering and customer experience)
• 5 years previous process modelling experience using known process modelling notations (BPMN/ML)
• Customer Journey Map & Customer Narrative design
• Clearly articulating UX/UI concepts and rationale
• Experience designing complex solutions for complete digital environments
• Experience in Agile SDLC environment User Experience and Interaction
• Proficiency in Microsoft Office Suite
• Experience and exposure to SAfe Agile methodology essential
• Previous modelling experience using Sparx Enterprise Architect for process modelling considered an advantage
• Previous experience using Azure DevOps considered an advantage
• Identification of personas as input to CX Design
• Definition and documentation of successful customer outcome canvases
• Definition and documentation of customer narratives in line with actual business scenarios
• Identification of dependencies for automation in line with defined customer narratives
• Support development teams during the development and test life cycle
• Communicate and clarify required business context and requirements with the teams where required
• Participate and contribute in solution design sessions

Qualifications

• Bachelors degree in Computer Science or related field required
• Relevant Qualification in Customer Experience Design
• Post Graduate Degree in Technology/Information Management
• SAFe Agile certification