Customer services Clerk : ABSA Bank

Job Description

  • To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.

Duties and Responsibilities 

  • Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests
  • Support the development and maintenance of processes in Customer Services Centre
  • Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes
  • Monitor and control risk associated with the Customer
  • Ensure that all activities performed in providing Customer Services comply in all respects with Absa’s risk and compliance policies and procedures as well as legal and regulatory requirements
  • Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively
  • Self-development
  • Owning and being proactive about own training and development


  • Further Education and Training Certificate (FETC)
  • Business, Commerce and Management Studies (Required)