Customer Services Agent Cargo | SAA

Customer Services Agent Cargo at SAA

Job Purpose
The Customer Service Agent role reports directly to the Supervisor, in the Operations Environment.

The incumbent of this role is responsible for performing cargo handling functions, customer services, updating system information in the operations environment and conforming to standard operational procedures.

Lastly, as part of the Cargo Operations team, the role will be required to support the optimization of the Cargo by participating in improvements projects.

Principal Accountabilities
• Receive payments from Agents and clients in form of credit cards or EFT
• Maintain correct balances in the Cash Box
• Generate revenue and ensure no loss of revenue by checking air waybills for correct rates applied
• Safeguarding of companies income by following security policies
• Maintain good relationship with clients
• Receive and check in Cargo Delivery
• Ensure integrity of System information
• Notify the Captain of Aircraft in case of Live Stock, Dangerous Goods and Perishables and other Special commodities
• Cargo Acceptance – general / dangerous goods , perishable livestock etc.
• Ensure tracking and tracing on all mishandled, damage and missing cargo
• Processing of documentation, updating of system information and manifesting of all Cargo on Specific flights
• Ensure weight statements for each flight for weight & balance purposes
• Scan all cargo loaded into ULD Equipment
• Load departure and arrival flights in I Cargo System
• Ensure Express cargo connects on applicable flights
• Ensure valuable cargo is loaded and final destination advised as well as relevant security measures applied
• Be able to operate of cargo handling equipment (Forklifts, tractors, vehicles etc.)

Qualifications & Experience
• Grade 12 or equivalent qualification at NQF level 4
• Relevant Diploma qualification will be an advantage
• Drivers licence code8
• A minimum of 6 – 12months experience in the cargo and airline industries will be an advantage
• Sound knowledge and experience in the following operational areas:
• Imports document processing / Cargo processing / Cargo delivery
• Exports cargo acceptance / Flight preparation / Data capturing / FM system
• Courier acceptance and handling

Knowledge and Skills
• Knowledge of I Cargo System
• Knowledge of the SARS documents and procedures
• Negotiation Skills
• Communication Skills (Verbal & Written)
• Basic Computer Literacy (MS Word)
• Numerical skills
• Problem solving

• Effective communication
• Stakeholder Relationships
• Drives Results
• Organisational Awareness
• Ethics and Integrity
• Collaboration