Customer Service Agent Jobs at Flysafair

Safair Operations, operating as Flysafair, has a vacancy for a Customer Service Agent at our O.R Tambo International Airport.
The successful applicant will report to the Airport Manager.

RESPONSIBILITIES:
– Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;
– Manage flight delays and or cancellations;
– Handle and safeguard of confidential information.

REQUIREMENTS:
– Grade 12;
– Airport experience and ticket sales within an aviation concern;
– Excellent written and verbal command of the English language including proper phone etiquette;
– Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
– No criminal or credit record;
– Able and willing to work on weekends, public holidays and flexible hours and shifts as required;
– Own transport would be an advantage;
– Valid Covid-19 vaccination card

PERSONAL ATTRIBUTES:
– Punctual
– Excellent understanding of delivering great customer service;
– High degree of patience and assertiveness;
– Conflict resolution skills;
– Trustworthy, professional and reliable, including dealing with confidential information;
– Immaculate time keeping;
– The ability to work well under pressure;
– Practice good time management and willingness to work longer than normal hours including additional shifts,
– Remains focused in order to handle objections;
– Customer focused and service orientated.