Customer Service Administrator at Kellogs

Reporting to the Customer Service and Logistics Director, the role will responsibilities such as:
• Ensure all Purchase orders are created ahead of services being rendered, and process receipts within 24 of receiving Invoices instruction on SAP
• Verify invoices & purchase order details daily (and weekly if necessary) from different service providers, recording the information correctly and resolve discrepancies.
• Ensure PO’s are raised against the right cost centres.
• Ensure that discrepancies which cannot be resolved are escalated to the to relevant stakeholders Customer Service Manager, Logistics Manager, Co-Man and Financial Manager.
• To maintain the smooth running and audit trail of the CS&L admin and the filing functions ensuring that the documents are filed appropriately as well as act as point of reference to customers who need copy invoiced, PODs and to email these to customers.
• Processes all records for Co-manufacturing companies.
• Attend to Accounts Payable on outstanding payments
• Attend to global forwarding Agents request
• Assist with monthly, quarterly stock takes and year end stock takes.
• Ensure all customer needs and queries resolved promptly and timeously.
• Maintain good relationships internally and externally with various stakeholders.
• Be able to work overtime at month end, stock takes and quarter end.
• Accuracy in admin with completing import and shipping documents
• Ensures that GMP (Good manufacturing practices) encompassing food safety (HACCP) and sanitation standards are adhered to.
• Complies with and ensures that all health and safety rules are met and acts pro-actively by addressing any safety concerns which may be harmful to self or other employees.
• Ensures own adherence to Kellogg’s environmental management system..

Matric / equivalent with relevant certificate / diploma coupled with 2 – 3 years in a manufacturing environment.

The ability to:
• Focus on results through customer focus, quality and safety awareness, managing work, planning and organising, decision making and building of partnerships.
• Express potential through adaptability, initiating action, applied learning, work standards, impact, stress tolerance and work standards.
• Interact effectively through communication, building working relationships, managing conflict and negotiation
• Achieve goals by contributing to team success, inspiring others to action, follow up, information monitoring, facilitating change and meeting participation.

Sufficient / in depth, knowledge of:
• MS Office
• Kellogg’s quality and health and safety procedures.
• Operational policies and procedures.