Credit Control/Debt Collector : Synchramed

Job Description

  • Synchramed was established in 2002 and is one of the leading medical billing software companies in South Africa.
  • Synchramed offers proven practice management solutions including medical practice management software; medical debt collection; medical account administration and medical bureau services.
  • Solutions are delivered using powerful medical practice management software, which is also available on a rental basis.

Duties and Responsibilities 

  • Credit control for specialist doctors following our credit control/debt collection policy
  • Collect from medical aids on unpaid claims, ensuring timeous payment
  • Fixing/adjusting of claims where needed
  • Follow up on PMB claims and provide the necessary documentation where relevant
  • Collect from patient in case of patient liable accounts
  • Daily ERA reconciliation
  • Obtain and enter manual RA’s
  • Resolve Medical Aid rejections ASAP
  • Resolve upfront claim rejections ASAP
  • Sending of paper claims where the Medical Aid is not active for electronic claims
  • Daily payments and allocations
  • Bank statement reconciliations
  • Respond to practice and patient queries in a timely fashion
  • Follow handover process once our collection process is completed.
  • Any additional duties requested by supervisor and management


  • Experience with Credit control/debt collection within a medical bureau or at a specialist doctor’s practice
  • Excellent knowledge of medical charge codes and ICD10 codes
  • Bi-lingual in English and Afrikaans