Job Description
- Control the operation at Modise Protection Services for all sites. Ensure all administrative tasks are executed to the highest possible standard expected.
Duties and Responsibilities
- Develop and maintain administrative procedures and systems and devising ways to streamline processes
- Record all sites incident on the occurrence book and electronic
- Manage schedules and deadlines
- Making sure that all sites are covered
- Send compliments to relevant client in time
- Monitor Sefeko guard patrol system (Clocking points) and make sure that all sites reaches 100% as client requires
- Monitor costs and expenses to assist in budget preparation
- Oversee facilities services and maintenance activities at all sites
- Ensure operations adhere to policies, procedures, and relevant regulations
- Keep abreast with all organizational changes and business developments
- Maintenance of all reporting in the operations department
- Planning, preparing, organizing, and executing office events including meetings and inspections and travel arrangements
- Answering phones and responding to client requests and inquiries
- Keeping track of inventory and ordering supplies
- Maintaining financial, employee, and client records
- Drafting and mailing customer correspondence and newsletters and incident reports
- Manage employees by recruiting when required, performance management , development and upskilling and correcting unsatisfactory behavior
- Performing other duties as assigned
- Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Receive complaints from employees at the site
- Maintain timekeeping and personnel records
- Pass on information from upper management to employees and vice versa
- Prepare and submit performance reports
- Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
Requirements
- Matric Certificate
- Control room operator Certificate or the equivalent
- Security Grade B and/or A Certificate or the equivalent is advantageous
- Minimum 3year relevant practical experience in a similar capacity
- Proficient knowledge of MS office package: Word, Excel, Outlook, and PowerPoint.
- Proficient knowledge of managing operations in a security industry
- Interpersonal Skills (communication, initiative, conflict handling)
- Professionalism
- Extremely Organized
- Credibility
- Customer Service orientated
- Teamwork
- Adaptability
- Honesty and Integrity
- MS Office packages (Word, Excel, and Outlook)
- Written Communication – The ability to express ideas clearly in memoranda, reports, letters or other documents with appropriate organization and structure, correct grammar and language and terminology that is adjusted to the characteristics and needs of the audience.
- Verbal Communication – The ability to express ideas effectively in individual or group situations (including non-verbal communication), adjusting language or terminology to the characteristics and needs of the audience.
- Telephone etiquette
- Adaptability – The ability to maintain effectiveness when changes in the work environment take place.
- Mature, proactive, resourceful, and hands-on.
- Independent worker who is able to work well with minimal supervision
- Ability to work well under stress.