Purpose of Position:
To provide fast and professional client services to ensure client satisfaction.
Requirements:
- Grade 12
Required Experience:
- Knowledge: ASISA Protocol
- Knowledge: Google and Google Mail
- Knowledge: Meditech system
- Knowledge: MS Excel
- Knowledge: MS Word
Key Responsibilities:
- Assist with insurance functions to ensure the correct processes are followed
- Assist with switchboard functions in order to correctly refer clients’ queries
- Assist with the materials management function to ensure sufficient stock levels
- Assist with the Quality control function to ensure high standards are maintained
- Assist with training client services employees to ensure competence
- Compile, print and distribute route reports in order to ensure correct distribution of results
- Compile statistics in order to provide performance feedback to management
- Handle life threatening results to ensure turn-around-times are met
- Handle the outreach batch to ensure correct distribution of results
- Handle the serology and micro worksheets to ensure turn-around-times are met
- Implement safety and emergency procedures to ensure safe working conditions
- Maintain good client relations to promote the image of Ampath
- Maintain hardware to ensure effective operations
- Maintain the doctors and routes dictionaries to ensure correct distribution of results