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Client Care Assistant: Sanlam Group

Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam – Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Duties and responsibilities:
– Rendering of excellent client service.
– Telephone administration.
– Customer care (receive of and personal interaction with existing and potential clients) at – Sanlam Trust reception counter.
– Effective communication, listening, understanding and interpreting to meet clients’ – requirements.
– Handling of enquiries related to estates, wills and trusts.
– Administrative responsibilities (managing e-mail, faxes, incoming and outgoing mail, – record keeping, general data capturing).
– Time and priority management.
– Office management.
– Keeping and updating of asset register.
– Managing the stationery requirements of the office.
– Dealing with the administration of renunciations.
– Assistant to Estate Operational Manager.
– Operational responsibilities (housekeeping, applying of safety and security measurements).
– What will make you successful in this role?

Requirements:
– Grade 12
– Experience:
– 2 years’ experience as Receptionist within a frontline client care environment.

Skills:
– Business ethics
– Protocol and telephone etiquette
– Time management strategies
– Understanding of cultural diversity
– Knowledge of SanlamConnect will be an advantage.

Competencies:
– Communicates effectively (English and Afrikaans)
– Administration orientation
– Decision quality
– Information gathering
– Cultivates innovation
– Concern for accuracy
– Plans and aligns
– Customer focus
– Collaborates
– Drives results
– Being resilient
– Computer skills (MS Office)
– Core Competencies
– Being resilient – Contributing dependently
– Customer focus – Contributing dependently
– Collaborates – Contributing dependently
– Cultivates innovation – Contributing dependently
– Drives results – Contributing dependently
– Turnaround time
– The shortlisting process will only start once the application due date has been reached. – The time taken to complete this process will depend on how far you progress and the – availability of managers.

Location: Pretoria, Gauteng

Closing date: 9 September 2021
How to apply:
Click here to apply

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