Client Care Agent | Capitec Vacancies

Purpose Statement
To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.
Requirements
– 1 – 2 years inbound contact centre
– Customer service experience
– Qualifications (Minimum)
– Grade 12 National Certificate / Vocational
Knowledge
Minimum
– Call centre processes and procedures
– Customer care and service protocol
Skills
– Communications Skills
– Problem solving skills
– Telephonic / Call skills
– Attention to Detail
Competencies
– Achieving Personal Work Goals and Objectives
– Delivering Results and Meeting Customer Expectations
– Working with People
– Conditions of Employment
– Clear criminal and credit record
– Willing to work regular shifts or weekends or rotational standbys
The Closing date is not specified
Published 8 June 2022
This job is in Bellville, Western Cape
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