Claims Assessor Specialist | Discovery Ltd

Business Unit: Vitality Life

Function: Claims Administration

Date: 06-Sep-2022

Discovery – VitalityLife

Claims Assessor – Specialist

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About the VitalityLife Claims Team

At VitalityLife, we are committed to providing a market-leading claims management service. Our customers are our priority and we are dedicated to supporting them when they need us the most. We are committed to ensuring that compassion and empathy are a fundamental part of the claims experience for our customers.

Key Purpose

The role contributes to the organisational goals by assessing, validating and finalising of all Life Cover, Serious Illness Cover, Income Protection Cover, Disability Cover claimsaccording to the policy terms and condition whilst still adhering to service level agreements and maintaining high service standards.

Areas of responsibility may include but not limited to:

The successful applicant will be responsible for but not limited to the following job functions:

• Assess and decide on validity of claims submitted.
• Medical and financial assessing of Protection claims.
• Assessing the contract validity of a claim.
• Identifying possible fraud, non-disclosure, misrepresentation and pre-existing conditions.
• Liaising with internal and external stakeholders to reach claim decision.
• Provide input into product development and system enhancements
• Complaint resolution
• Coaching of administrators

Personal Attributes and Skills

• Deciding and initiating action
• Working with People
• Able to work unsupervised and to take initiative
• Adhering to Principles and Values
• Presenting and Communicating Information
• Conflict handling and resolution
• Collaboration and team work
• Learning and Researching
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Adapting and Responding to Change
• Coping with pressure and setbacks
• Achieving Personal Work Goals

Education and Experience:


• Matric/Grade 12 is essential
• A minimum of 5 years prior experience within a claims environment in the life insurance industry is essential.
• COP (Certificate of Proficiency) in life insurance would be advantageous.
• Medical degree or diploma would be advantageous.


• Microsoft Office skills, i.e. Outlook, Excel and Word are mandatory.
• Extensive knowledge of the Life Insurance Industry.
• Experience within the UK Life Claims environment would be advantageous.
• An advanced level of understanding of Medical conditions and diagnoses
• An advanced level of Communication Skills (verbal & written)
• An intermediate level of conflict handling


The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.