Position Purpose
To be an ambassador of LINDT ensuring all customers receive a world-class premium experience. Delivering exceptional customer service and achieving sales goals.
Key Responsibilities
- Achieve Quarterly & yearly Sales budgets
- Ensuring that expense budgets as set are not exceeded
- Ensure that all expected call rate of 8 calls per day is maintained
- Ensuring that all pre-call preparation are done and proper planning for each call
- Planning includes weekly, cyclical and yearly planning
- Weekly call cycle
- Call plan to include a Rand value target for each customer (Previous shortfalls to be included in targets)
All calls to have the following activities planned:
- Placing of all orders
- Stock counts are updated and correct
- Listed items – customer compliance
- Merchandising
- Shelf health
- Price Indicator labels current and correct
- Shelf trays are clean and in good shape
- Stock pressure
- Stock rotation (no expired stock found, action taken with near dated stock)
- Correct Layout
- In-store display maintained
- Point of sale material management
- Promotional material is available and meets Quality standards
- Build relationship with Store manager, Regional manager and all relevant staff that has influence on orders and shelf space
- Negotiating of free displays and increase shelf space
Requirements
- Project management skills
- Ideas and solutions driven
- Confident, assertive self-starter with a drive for results and highly motivated
- Entrepreneurial spirit with good communication and negotiation skills
- Structured organizational skills
- Ability to work under pressure and meet tight deadlines
- Ability to work in collaboration with agencies and customers
- Understanding of consumers, competitors and market dynamics
- Strong presentation skills