Job Description:
The Customer Service Contact agent is the first line of contact for iStore clients. This individual needs to have high energy and a passion for communicating and talking with clients. This is a customer service focused role that ensures clients are assisted with anything ranging from queries, products, to technical support. If you take joy in communicating and helping others, this role could suit you.
Requirements:
• Matric Certificate
• South African ID
• At least 1 year of experience in a Call Centre
Skills:
• Professional
• Friendly
• Confident
• Empathetic
• Good verbal and written skills
• Good Telephone etiquette
Duties and Responsibilities:
• Provide support, assistance and resolution in line with the iStore trading hours
• Achievement of targets
• Adherence to contact centre processes and procedures
• Handle complaints, answer queries and provide support and general information
• Be fully conversant with the Core Group’s client care and client satisfaction policies and service level undertakings
• Display a passion for client service, client satisfaction and commitment to meeting and exceeding client expectations
• Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. irate clients, conflict resolution, etc.
• Technical support: Resolving technical issues telephonically and possibly researching technical issues
• Status queries: Assist customers with queries on all repairs in progress
• Call logging all incoming telephonic requests
• Customer service