Call Center Agent x5 | Moja Love

Call Center Agent at Moja Love.
Moja Love has 5 vacancies available for call Center agents. Suitable candidates are encouraged to apply online. The closing date for the vacancies is not specified.

Competencies
• Excellent customer service skills
• Communication skills – fluent in English (any other language would be beneficial
• Tenacious
• High energy levels
• Highly motivated and target driven

Job Requirements
• Grade 12
• Relevant Call Center Experience Advantageous

Duties And Responsibilities
• Take Moja Love viewers’ and Zimoja Lezinto users’ calls and provide accurate, satisfactory answers to their queries and concerns.
• Escalate situations involving dissatisfied Moja Love viewers and Zimoja Lezinto users.
• Offering patient assistance and support to Moja Love viewers and Zimoja Lezinto users.
• Call back Moja Love viewers and Zimoja Lezinto users to follow up on leads.
• Guide callers through troubleshooting and navigating Zimoja Lezinto website.
• Direct leads to the relevant Moja Love productions and Zimoja Lezinto.
• Collaborate with other call centre professionals to improve customer service.
• Help improve the company’s customer management policies.