BSP Ticketing Agent
to help us guide customers to achieve their travel goals. An ideal candidate will be extremely well-versed in all different aspects of Travel. A successful candidate will understand the needs of our customers and work closely with them to create a good relationship.
Job Advert Details
Job Category Travel
Job Objectives
• Attend to calls/emails/chats to assist with travel bookings i.e. accommodation, buses, car hires, flights, travel insurance, and packages.
• Ability to learn and adapt to new systems and new products.
• Attend client’s/customers’ queries.
• Build professional relationships with clients
• Ensuring that the set SLAs are met.
• Always assisting callers in a friendly, polite, and professional manner.
• Ensuring that all written correspondence with clients is professional and accurate.
• Responsible for generating quotes via email in a professional and accurate manner.
• Ensuring all deadlines are met.
• General Admin related to the position.
• Any other reasonable and lawful duties.
Qualifications
• Matric (Grade 12)
• Galileo Certificate (Desirable)
Experience
• Basic to intermediate 2+ years experience of Galileo (Desirable)
• 2 years of basic knowledge experience of MS Office products (Work, Excel, Outlook, PowerPoint, Team)
Knowledge and Skills
• Excellent customer service skills and telephone manners.
• Excellent written and verbal communication skills.
• Problem-solving and decision-making ability.
• Customer – Oriented approach.
• Strong computer skills
• Team player
• The ability to prioritize and cope with pressure at busy times.