Home Full-Time Branch Ambassador Vacancies : Mukuru

Branch Ambassador Vacancies : Mukuru

The purpose of this role is to act as a Mukuru brand salesperson.

Responsibilities and Duties

– To ensure the banking hall and desk is kept presentable and sufficiently stocked
– Ensure the table is arranged in hall in a tidy manner
– Ensure all required documents (i.e sending and receiving, self-employed forms, employer form, claiming for fraud form) are available
– Ensure phone is charged overnight for use every morning
– Manage the queue in the banking hall
– Maintain awareness of any security issues in the banking hall
– To develop awareness of the Mukuru brand and services
– Welcome all customers into the banking hall
– Establish their need and provide assistance/direction
– Provide new customers with forms/assist them to complete the forms and direct them to the correct counter
– Provide accurate information regarding Mukuru services
– Explain to potential customers what Mukuru does and how transfer work
– Provide potential customers with the various locations where money can be sent to
– To provide assistance to customers who have queries
– Assist customers by providing information / demonstration on how to create a money transfer on their phones
– Contact the Call Centre to assist customers who have issues (i.e. OTP)
– Issue new card if a customers has been blocked and send message to support to transfer funds to new card
– Assist customers to stop lost cards via USSD and issue a new card
– Resolve questions where possible, or refer customer to the Tellers or branch Manager
– To sign up new customers on the Mukuru app

– Provide customer with all the information regarding registration
– Capture customer information and personal details into the Mukuru app and ask customer to read the indemnity
– Ensure customer gets an OTP in order to proceed with sign-up
– Complete sign-up and submit for verifications to approval
– Resolve any queries from the verifications team if required
– Explain to customers the steps required to complete a money transfer
– To ensure all required regulations are adhered to
– Ensure all customers are treated fairly in accordance with the Consumer Protection Act 68 of 2008
– Ensue FICA regulations are met in terms of documentation and clear photographs
– Check the customers documentation to ensure it is valid
– To maintain current knowledge of foreign exchange and ICFX system
– Complete daily system tests on system, must achieve 100% or go back and try again
– Complete daily quiz and overall monthly quiz competition
– Submit monthly assignments timeously
– Attend quarterly training and test sessions
– To uphold the company brand
– To manage own professional and self-development

– Grade 12 / or equivalent (Desirable)
– Understanding and speaking of a Zimbabwean/Malawian/ other relevant language (Essential)
– Customer service experience (Desirable)
– Knowledge of Mukuru products and services
– Knowledge of FICA and CPA regulations

Closing date: 30 September

Location : Johannesburg

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