Branch Administrator : Volvo

Job Description

  • The main purpose of the job is the administration function within the sub-branch which includes Parts, Workshop admin, Finance, HR and other related administrative functions.
  • Reporting: This role reports to Branch Manager.

    Duties and Responsibilities

  • Record Keeping.
  • Latest information recorded.
  • Build and maintain customer database\Keep records of all communications.
  • All documents filed and kept in accordance with Volvo directives and procedures.
  • Attention on Key Accounts – follow up on all queries.
  • Ensuring payments are receipted timeously.
  • Attend monthly debtors meeting.
  • All communication to be handed to staff.
  • Up to date with the status of each item and all relevant branch staff informed.
  • Recording of leave on the ESS system.
  • Assist with the Input overtime/leave on kronos.
  • Approve overtime print timecard.
  • Assist HRBP with ad hoc requests for the branch.
  • Assist to Generate orders for Suppliers.
  • Advise finance department of payments received.
  • Allocate receipts to cash accounts.
  • Ensure all payments received are filed accordingly.
  • Liaise with cashier-cash outstanding report to be balanced daily.
  • Ensure deposit slips and daily schedules balance and are forwarded to Head Office on daily basis.
  • Queries are promptly solved/referred to Head Office.
  • Ensure that all documentation are sent to Head Office with necessary authorizations.
  • Payment to be made immediately on any cash sales.
  • Ensure Aftermarket Manager approves any credits.
  • Take action to resolve customer account queries.
  • Take action to meet customer needs.
  • Take action to address customer concerns.
  • To give your full support as a branch administrator.
  • To work according to the Volvo way.
  • The job holder can expect adequate resources, objectives, professional guidance and support.
  • Volvo provide guidelines in terms of the Volvo Culture and Leadership the Volvo Way.


  • Matric or Grade 12.
  • Administration Qualification advantage.
  • 3years Branch Administration experience.