Job Description
- The main purpose of the job is the administration function within the sub-branch which includes Parts, Workshop admin, Finance, HR and other related administrative functions.
- Reporting: This role reports to Branch Manager.
Duties and Responsibilities
- Record Keeping.
- Latest information recorded.
- Build and maintain customer database\Keep records of all communications.
- All documents filed and kept in accordance with Volvo directives and procedures.
- Attention on Key Accounts – follow up on all queries.
- Ensuring payments are receipted timeously.
- Attend monthly debtors meeting.
- All communication to be handed to staff.
- Up to date with the status of each item and all relevant branch staff informed.
- Recording of leave on the ESS system.
- Assist with the Input overtime/leave on kronos.
- Approve overtime print timecard.
- Assist HRBP with ad hoc requests for the branch.
- Assist to Generate orders for Suppliers.
- Advise finance department of payments received.
- Allocate receipts to cash accounts.
- Ensure all payments received are filed accordingly.
- Liaise with cashier-cash outstanding report to be balanced daily.
- Ensure deposit slips and daily schedules balance and are forwarded to Head Office on daily basis.
- Queries are promptly solved/referred to Head Office.
- Ensure that all documentation are sent to Head Office with necessary authorizations.
- Payment to be made immediately on any cash sales.
- Ensure Aftermarket Manager approves any credits.
- Take action to resolve customer account queries.
- Take action to meet customer needs.
- Take action to address customer concerns.
- To give your full support as a branch administrator.
- To work according to the Volvo way.
- The job holder can expect adequate resources, objectives, professional guidance and support.
- Volvo provide guidelines in terms of the Volvo Culture and Leadership the Volvo Way.
Requirements
- Matric or Grade 12.
- Administration Qualification advantage.
- 3years Branch Administration experience.