Branch Administrator | Fidelity Services Group

Main purpose of job
Answer inbound calls on switchboard; attend to visitors at front reception; assist with administrative duties; follow through on client queries; sales and technical team as and when needed.

Qualification & experience
▪ Minimum Grade 12
▪ Minimum 2 years Administration Experience
▪ Computer Literacy (Excel, MS Word, Outlook)

Responsibilities and Duties
▪ Sales Support
▪ Receive contracts
▪ Check contract to ensure that they have been completed correctly
▪ Submit contracts to Cape Town office for processing
▪ Receive, resolve and resubmit rejected contracts
▪ Assist with other Sales related Administration as and when needed
▪ Distribute faxes received to the Sales Consultants
▪ Filing all sales admin documents
▪ Answer all calls received timeously
▪ Assist with other Ad-hoc duties as and when required
▪ Assist with capturing feedback

Customer Interaction
▪ Answering Switchboard and direct calls
▪ Customer liaison and telephonic enquires
▪ Attend to visitors and job applicants calling at the office
▪ Assist and follow up on all quires received point to point
▪ Technical Support:
▪ Booking of technicians when required.
▪ Assists technicians will queries and looking up details
▪ Assists technicians by putting them on test
▪ Assist client with general technical queries