Job Description To welcome all new customers via the on-boarding process communication channels e.g., telephonically as well as answer any service-related questions to ensure customers understand the features and benefits of the relevant products (Cheque accounts, credit cards, Ucount, MyUpdates etc.)
Qualifications
Minimum Qualifications Type of Qualification: Secondary/High school/A levels/Matric
Field of Study: Not applicable
Experience Required
Consumer & High Net Worth
Client Coverage
Experience Required: 1-2 years
Dealing with customers
Additional Information
Competencies:
- Providing Insights
- Adopting Practical Approaches
- Developing Expertise
- Challenging Ideas
- Articulating Information
- Conveying Self-Confidence
- Meeting Timescales
- Following Procedures
- Upholding Standards
- Verbal Communication
- Client Servicing
- Compliance
- Telephone Caller Handling
- Client Value Propositions
- Producing Output
- Managing Tasks
- Checking Details