Officer: Support Resource
Closing date: 22/01/2023
Number of positions: 1
Recruiter name: Meriam Tlapudi Sebake
Reference number: 34039
Workplace Type: On-site
MAIN PURPOSE OF JOB
To assess and coordinate emergency vehicles or calls to ensure a timeous response to incidents logged on Computer Aided Dispatch (CAD). To assist in receiving , prioritise and log emergency and non-emergency telephone calls and to determine the appropriate level of EMS assistance
KEY RESPONSIBILITY AREAS
Dispatch vehicles according to the CAD system
Assist in receiving, prioritise, logging, and processing all calls and alerts received
Provide basic contact centre administration
REQUIRED EDUCATION
ESSENTIAL EDUCATION: Grade 12
REQUIRED EXPERIENCE
ESSENTIAL MININUM EXPERIENCE: Contact Centre / Emergency Contact Centre exposure
DESIRED EXPERIENCE: 1 – 3 years dispatching in an EMS contact centre
REQUIRED JOB SKILLS AND KNOWLEDGE
• Computer literate (Microsoft Office)
• Dispatching of vechicles
• Emergency Care
• Typing Skills
• English language (written and verbal)
• Geographical locations
• EMS environment
• Telephonic and email etiquette
All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.
Job Segment: Call Center, Drafting, CAD, Customer Service, Engineering