Agent: Collections | Capitec Bank

Agent: Collections at Capitec Bank

Purpose Statement
Capitec is seeking dynamic ambitious individuals with a passion for client services within a collections environment. As a Collections agent you will gain the opportunity to engage telephonically with existing Capitec clients; to assist, consult and negotiate repayments on their loan accounts. The main objective being to maximize client retention through rehabilitation of outstanding loan repayments and through excellent client service delivery but also educating our clients on the important of credit welfare.

• 1-2 years collections experience
• Call centre experience

Qualifications (Minimum)
• Grade 12 National Certificate / Vocational
• Call Centre processes and procedures
• Customer Care and service protocol

• Communications Skills

• Working with People
• Delivering Results and Meeting Customer Expectations
• Adapting and Responding to Change
• Coping with Pressures and Setbacks
• Deciding and Initiating Action
• Following Instructions and Procedures
• Persuading and Influencing
• Planning and Organising
• Conditions of Employment
• Clear criminal and credit record