Provide quick and accurate administrative support, to enable the client service area to deliver a professional service to clients within Service Level Agreements (SLA)and legislative / compliance requirements.
Experience and Qualifications
2 – 5 years’ relevant experience
Exposure to the insurance or financial services industry
Employee Benefits experience (advantageous)
MS Office Suite (Word, Excel)
This role is on a Pay for Performance remuneration structure.
Duties & Responsibilities
Take ownership of all client service requests and ensure that it is resolved timeously and effectively.
Capture data accurately on relevant systems according to Service Level Agreements.
Provide relevant information and documentation as requested, in line with relevant guidelines.
File and maintain all relevant documentation, enabling ease of access by team members.
Accurately complete all administrative and reporting requirements within agreed timeframes.
Adhere to all relevant legislative / compliance requirements.
Identify and report process and system failures and enhancements to improve client experience.
Time management skills
Attention to detail