Job Description
- Handle telephonic enquiries from clients (existing and new)
- Liaise with external and internal departments with account queries, billings, splits and adjustments
- Liaising with committees on request with regards to the relevant scheme
- Assist management with collating information for various daily, weekly and monthly reports
- Quarterly complete to correct data
- To prepare scorecard for profitability.
- To prepare profitability for management approval and intervention for underfunded schemes.
- Do existing client searches through Listener by customising Access database
- Prepare and arrange mail merge information and documentation as and when required
- Complete statistics and billings using MS Excel spreadsheets and Pivot tables
- Filing of relevant scheme information and sending changes to Data Maintenance
- To provide accurate and timeous administrative assistance to the relevant BM / SS / GM
- To contact clients, either new or existing, to be added to a scheme in order to better fund the scheme.
- To assist, and communicate with, Data Maintenance HO re LSS increases.
- To assist SS (and BM) with requisitions and capex’s related to a new scheme: either CCTV, vehicle or guarding.
- To assist the SS, BM and GM with client queries re LSS client queries where applicable
Requirements
- Matric
- Previous customer care and administrative experience
- Proven ability to work under pressure
- Knowledge of Fidelity ADT systems, i.e. Listener (advantageous)
- In-depth knowledge in working with MS Excel and formulas
- Knowledge of MS Access advantageous