Admin & Credit Assurance Assistant | IMasFinance

Job Purpose
▪ Perform Administration, Sequestrations and centralized credit assurance function to ensure accurate and timeous submissions of Credit Life claim.

Job Outputs
▪ Deceased: Register claims received from soft and pre-legal collections for Deceased members, Obtain outstanding documentation (Next of Kin), Submit claim to insurers and follow up on progress, Update member file, Forward claim for settlement or hand over account in case of repudiation, Communicate claim outcome to member & Upload formal letters from insurers
▪ No Credit Life for Deceased: Obtain outstanding documentation (death certificate, letter of Executorship), Submit Claim against estate, Diarise for follow-up & Update member profile
▪ No Credit Life and No Estate: Perform desktop traces to locate members or next of kin in order to obtain outstanding claim documents.
▪ Refer vehicle account to Handed over for Repossession queue & Refer unsecured loans to be written off as bad debts.
▪ Medically Unfit: Register claims received from soft and pre-legal collections for Medically Unfit, Obtain outstanding documentation, Submit claim to insurers and follow up on progress, Update member profile, Forward claim for settlement or hand over account to pre=legal in case of repudiation, Communicate claim outcome to member & Upload formal letters from insurers
▪ Determine type of CLI Policy
▪ Obtain and print outstanding documents (Retrenchment cover, Employer confirmation letter, CLI assessment form
▪ Submit claim to insurers and follow up on progress
▪ Update member profile
▪ Forward claim for settlement
▪ Hand over unsecured claims to write off, if claim repudiated.
▪ Hand over vehicle for Repossession if claim is repudiated.
▪ Communicate claim outcome to member
▪ Upload formal letters from insurers
▪ Receive, register administration orders
▪ Evaluate orders and take appropriate action
▪ Oppose accounts which should be excluded from administration orders
▪ Recommend account write offs
▪ Reschedule account as per administration order received from administrators
▪ Follow up on non-collections
▪ Recommend payment to attorneys (on opposed matters)
▪ Communicate payment demands arrangements and consequences for accounts excluded from Administration Order.
▪ Recommend instalments, interest and term adjustments as a form of debt rescheduling
▪ Convert members paying cash to debit orders and align to salary date
▪ Perform desktop traces to locate untraceable members
▪ Receive application for sequestration order
▪ Update the system to reflect member sequestrated
▪ Determine product i.e. Loan or vehicle
▪ Engage with liquidators and request claim documents
▪ Complete claim documents and return to liquidators if no danger of contribution exist.
▪ Account for dividends received ito sequestration order.
▪ If no dividends received due to danger of contribution, refer account to write-off queue.
▪ Refer any balances after payment from sequestrators for write-off
▪ Maintain internal and external relationships.
▪ Liaise with Administrators, Liquidators, Insures and other relevant external stakeholders to ensure a healthy working relationship.
▪ Provide schedules, statements and other reports as requested by stakeholders (internal/External)

Qualifications
▪ Grade 12
▪ Diploma in Debt Collections or Administration
▪ 1 – 3 years operational experience Debt collection / Administration

Knowledge and Skills
▪ Verbal and written communication skills,
▪ Organizational skills, Time management skills, Attention to detail, Judgment and Decision making, Interpersonal skills & Conflict skills