Home All Admin Clerk | Lancet Laboratories

Admin Clerk | Lancet Laboratories

An opportunity has presented itself to appoint a suitably qualified candidate into the position of Laboratory Admin Clerk: Main Laboratory.

Ensure correct information is obtained and recorded in terms of service
objectives.

Requirements
– Grade 12
– 0-1 Yrs Relevant Working Experience
– Computer literate
– Laboratory information systems
– Organisational policy procedures

Duties And Responsibilities
– Receive specimens and allocate bar code storage numbers on Laboratory Information Systems and resolve any related problems.
– Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channelling of specimens to various laboratories/ sites.
– Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
– Resolve outstanding specimens and test results in accordance with TAT’s.
– Responsible to track progress of urgent sample delivery by couriers to ensure that specimens are received timeously by the designated laboratory.
– Receive, assist and respond to all communication received via telephone, mox,tasks and email to ensure excellent customer service.
– Management of the receiving area, give out relevant information and direct clients to relevant departments while offering excellent customer service
– Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
– Monitors stock levels and orders additional stock to ensure the availability of required materials at all times.
– Complies with sound housekeeping and Health and Safety procedures and protocols in accordance with the relevant legislation.
– Complies with all Quality Assurance requirements and protocols.
– Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals and staff.

Competencies
– Ability to cope with nervous / distressed patients
– Ability to work in a pressured environment
– Ability to work as part of a team
– Attention To Detail
– Communication
– Confidentiality / Sensitivity
– Customer Orientation
– Empathy
– Flexibility
– Interpersonal skills
– Telephone etiquette
– Business numeracy

Location: Kwa-Zulu Natal

Closing Date: 17 January 2022

Apply Here

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