Acquisitions Agent : Tracker

Job Description


  • Tracker has been South Africa’s leading vehicle tracking company since the 1990s.
  • Tracker requires the services of sales agents in the Acquisitions Call Centre situated at the head office based in Johannesburg.

Duties and Responsibilities
•      The Acquisitions agent is responsible for sales and lead conversion targets
•      Marketing of Tracker to both existing and new customers
•      Scheduling fitments of Tracking units
•      Follow up on outstanding leads and/or queries
•      Handle inbound and make outbound calls according to campaigns
•      Demonstrate excellent knowledge of product, service offerings and systems
•      Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
•      Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To Trackers quality standards and values
•      Selling of value added services
•      Provide constant feedback to intermediaries, management and other departments regarding status of leads
•      Ensure quality benchmarks are achieved
•      Manage time and workloads to ensure that deadlines and targets are met
•      Align own behaviour with Trackers culture and values
•      Ensure achievement of own performance requirements
·        Selling skills (objection handling & negotiation)
·        Customer centric
·        Attention to detail
·        Deadline and results driven
·        Initiative
·        Teamwork
·        Judgment/Problem solving
·        Tolerance for stress
·        Interpersonal and communication skills
·        Influencing