Job Description
- Tracker has been South Africa’s leading vehicle tracking company since the 1990s.
- Tracker requires the services of sales agents in the Acquisitions Call Centre situated at the head office based in Johannesburg.
Duties and Responsibilities
• The Acquisitions agent is responsible for sales and lead conversion targets
• Marketing of Tracker to both existing and new customers
• Scheduling fitments of Tracking units
• Follow up on outstanding leads and/or queries
• Handle inbound and make outbound calls according to campaigns
• Demonstrate excellent knowledge of product, service offerings and systems
• Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
• Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To Trackers quality standards and values
• Selling of value added services
• Provide constant feedback to intermediaries, management and other departments regarding status of leads
• Ensure quality benchmarks are achieved
• Manage time and workloads to ensure that deadlines and targets are met
• Align own behaviour with Trackers culture and values
• Ensure achievement of own performance requirements
· Selling skills (objection handling & negotiation)
· Customer centric
· Attention to detail
· Deadline and results driven
· Initiative
· Teamwork
· Judgment/Problem solving
· Tolerance for stress
· Interpersonal and communication skills
· Influencing
• The Acquisitions agent is responsible for sales and lead conversion targets
• Marketing of Tracker to both existing and new customers
• Scheduling fitments of Tracking units
• Follow up on outstanding leads and/or queries
• Handle inbound and make outbound calls according to campaigns
• Demonstrate excellent knowledge of product, service offerings and systems
• Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy
• Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To Trackers quality standards and values
• Selling of value added services
• Provide constant feedback to intermediaries, management and other departments regarding status of leads
• Ensure quality benchmarks are achieved
• Manage time and workloads to ensure that deadlines and targets are met
• Align own behaviour with Trackers culture and values
• Ensure achievement of own performance requirements
· Selling skills (objection handling & negotiation)
· Customer centric
· Attention to detail
· Deadline and results driven
· Initiative
· Teamwork
· Judgment/Problem solving
· Tolerance for stress
· Interpersonal and communication skills
· Influencing